Privacy Policy – SMS Communications
Last Updated: June 2026
Rockleaze Properties ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you opt in to receive SMS messages from Rockleaze Properties regarding property maintenance and service communications.
Information We Collect
When you opt in to receive SMS messages from Rockleaze Properties, we may collect:
• Your mobile phone number
• Your name (if provided)
• Property address or associated rental property
• Messages you send to us
• Maintenance-related information you choose to share
This information is used solely to support property maintenance communication, service coordination, and issue tracking.
How We Use Your Information
We use your information to:
• Respond to maintenance requests
• Provide updates regarding property-related issues
• Ask follow-up questions about reported concerns
• Confirm appointments or service activity
• Maintain a history of maintenance communications
• Improve our maintenance support processes
We do not sell or rent your personal information.
SMS Consent and Opt-In
By providing your mobile number and opting in through an approved consent method, you agree to receive SMS messages from Rockleaze Properties related to:
• Maintenance requests
• Repair scheduling
• Service notifications
• Property issue updates
• Follow-up maintenance communications
Message frequency varies depending on maintenance activity and communication needs.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of tenancy, property ownership, or use of services.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier plan.
Opting Out
You may opt out of SMS communications at any time.
To stop receiving messages, reply:
STOP
After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
For assistance, reply:
HELP
or contact us using the information below.
Information Sharing
We may share limited information with service providers only when necessary to operate our messaging services. These providers are required to protect your information and may only use it to support service delivery.
SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.
We do not sell, rent, or share personal information for marketing purposes.
Data Retention
We retain maintenance communication records for operational purposes, including issue tracking, maintenance history, and service continuity.
SecurityWe take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Contact InformationIf you have questions regarding this Privacy Policy or SMS communications, please contact:joe@rockleaze.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.