Privacy Policy – SMS Communications (Rex by Rockleaze Homes)

Last updated: April 30, 2026Rockleaze Homes (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you opt in to receive SMS messages from Rex, the Rockleaze Expert maintenance assistant.

1. Information We Collect

When you opt in to receive SMS messages from Rex, we may collect:Your mobile phone numberYour name (if provided)Property address or associated rental propertyMessages you send to RexMaintenance-related details you choose to shareThis information is used only to support communication related to property maintenance, service coordination, and issue tracking.

2. How We Use Your Information

We use your information to:Respond to maintenance requestsProvide updates about property-related issuesAsk follow-up questions about reported concernsConfirm appointments or service activityMaintain a history of property maintenance communicationsImprove the Rex assistant experienceWe do not sell or rent your personal information to third parties.

3. SMS Consent and Opt-In

By providing your mobile number and opting in, you consent to receive SMS messages from Rockleaze Homes related to:Maintenance coordinationProperty issue updatesFollow-up questions from RexProperty support communicationsMessage frequency varies depending on your interaction with Rex and maintenance activity at your property.Consent to receive SMS messages is not a condition of tenancy or service.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

5. Opting Out

You may opt out of SMS communications at any time.To stop receiving messages, reply:STOPAfter you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.For help, reply:HELPor contact us using the information below.

6. Data Sharing

We may share limited information with trusted service providers only when necessary to operate messaging services. This includes our SMS delivery provider (such as Twilio).These providers are required to protect your information and may only use it to support message delivery.We do not share SMS opt-in data or consent status with third parties for marketing purposes.

7. Data Retention

We retain maintenance communication records for operational purposes, including issue tracking and property history documentation. This helps ensure continuity of service and accurate maintenance support.

8. Security

We take reasonable administrative and technical measures to protect your information from unauthorized access or disclosure.

9. Contact Information

If you have questions about this Privacy Policy or SMS communications, please contact:
joe@rockleaze.com

10. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.